Terms and Conditions

General Terms and Conditions of Use of the Website

Updated to: March 2024

Welcome to www.gucciosteria.com website (hereinafter the “Website”).

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE.

The Terms of Use govern the access to, and use of, the Website.

Use of the Website implies the full acceptance of these Terms of Use and all guidelines and rules, including but not limited to the Privacy Policy referred to in Clause 9 (below), and acknowledgement of their relevant mandatory nature. You are only authorized to use the Website if you agree to abide by all applicable laws and the terms of these Terms of Use. If you (“User”) do not agree to be bound by these Terms of Use and to follow all applicable laws, you should not proceed with using the Services.

Gucci reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the “Last Updated” date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website.

 

1. Imprint

1.1 The Website and its contents are designed, operated and administered by Guccio Gucci S.p.A, an Italian incorporated sole ownership with registered office in Via Tornabuoni 73r, 50123 Florence, VAT no. 04294710480, number of register of incorporation and Fiscal Code 03031300159, REA number FI- 438090, share capital Euro 50,000,000 fully paid-in, subject to the management and coordination of Kering Holland NV, a Dutch company with registered offices in Amsterdam (hereinafter “Gucci”, ”we”, ”us”, ”our”).

 

1.2 Purchases made through the Website from the Gucci Osteria da Massimo Bottura Florence are processed by Gucci Palazzo S.r.l., an Italian company with registered address at via Don Lorenzo Perosi 6, 50018 Scandicci (FI), number of register of incorporation and Fiscal Code 02339430486, telephone number +39 055 7592 7038 and e-mail address gucciosteriafirenze.shop@gucci.com.

 

2. Intellectual property rights

2.1 The terms ”Website” and ”Material” refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organization of the contents of the Website, and to any Material reproduced therein and / or made available to the public, including in particular the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other Material reproduced and / or made available through this Website (”Material”).

2.2 All Materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership, or availability, of Gucci and / or Gucci America Inc. All rights are reserved, worldwide.

2.3 This Website is solely for private, personal, and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.

2.4 It is not permitted to reproduce (except where the reproduction is made for personal non- commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the Material in this Website or related software , in whole and / or in part, in any form and / or manner, and for any purpose. If the downloading or the copying should be permitted by Gucci in writing, the user will not obtain any right, title or interest in any Material or software as a result of any such downloading or copying.

2.5 Gucci is fully committed to maintain, enforce, and protect its intellectual property rights throughout the world and to strongly fight against any infringement in order to ensure that its unique heritage be strongly preserved and fully respected. Any use which is not expressly permitted by these Terms of Use is prohibited. The lack of any remedy by Gucci whether in court or out-of-court does not mean acquiescence or tolerance of any violations of these Terms of Use of the Website and / or breach of intellectual property rights of which Gucci has the ownership and / or availability.

 

3. Submitted material

3.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to Gucci through this Website or by other means (“Submitted Material”) is not considered confidential. By submitting the Submitted Material you grant to Gucci a royalty free, non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.

3.2 Gucci is not required or will not be required in the future to:

(i) keep any Submitted Material confidential;

(ii) pay compensation for any use of the Submitted Material or in connection to it;

(iii) respond to the submission of Submitted Material and / or confirm the relevant receipt.

3.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.

3.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of Gucci to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or

 

any part thereof, for any purpose, including, by way of example, advertising, promotional, product development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.

3.5 Gucci retains the right to reject or delete any Submitted Material for any or no reasons, including Submitted Material that in our judgment violates these Terms of Use or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity.

 

4. Links to other sites

4.1 This Website may contain links to other websites. Gucci has no control over such websites and will not be responsible or liable for any accessibility of third-party websites or for their content.

4.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by Gucci of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators.

4.3 You are not permitted to frame this Website on any other website or to link to any part or section of the Website and / or to the Material, in whole or in part, without prior written consent of Gucci.

 

5. Exclusion of warranties

5.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS CONTENTS AND SERVICES ARE PROVIDED FREE OF CHARGE ON AN” AS IS” AND” AS AVAILABLE” BASIS. GUCCI PROVIDES NO WARRANTY OR GUARANTEE IN CONNECTION WITH THIS WEBSITE, ITS CONTENT OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR), OR THAT IT IS SUITABILE FOR ANY PARTICULAR PURPOSES, AND EXPRESSLY DECLINES ANY SUCH WARRANTIES.

5.2 GUCCI WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER, GUCCI CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND GUCCI MAKES NO WARRANTY, AND SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. GUCCI RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY.

 

6. Limitation of liability

6.1 SOME COUNTRIES DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.

 

6.2 AS THE SERVICE IS PROVIDED FREE OF CHARGE, YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT OBTAINED THROUGH THE WEBSITE. BY USING THE WEBSITE YOU UNDERTAKE ALL RISKS CONNECTED TO THE RELEVANT USE AND TO TAKE FULL RESPONSIBILITY FOR ANY FAILURE IN THE USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICE AND MAINTENANCE OF HARDWARE AND / OR SOFTWARE USED IN CONNECTION WITH THE WEBSITE.

6.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS, OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT DAMAGES OF ANY KIND, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

6.4 IT IS UNDERSTOOD THAT NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT (I) OUR LIABILITY IN CASE OF DEATH OR PERSONAL INJURY; (II) OUR LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

 

7. Indemnity

7.1 If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website and the Services in violation of these Terms of Use and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth herein and/or if any Submitted Material that is transmitted through the Services causes our liability to a third party.

 

8. Governing Law

8.1 These Terms of Use and any non-contractual obligations arising out of or in relation to the Terms of Use shall be governed by and will be interpreted in accordance with Italian laws (without regard to its conflict of law provisions), except otherwise provided under mandatory local legislation of your place of residence. All disputes arising out of or relating to these Terms of Use or any non- contractual obligations arising out of or relating to the Terms of Use shall be submitted to the exclusive jurisdiction of Italian courts or the jurisdiction of the courts of your place of residence, if so provided under the applicable law.

 

9. Privacy

9.1 Before uploading or providing any personal data to this Website please carefully read the Privacy Policy, which is available by clicking here.

 

General Conditions of Sale – Gucci Osteria da Massimo Bottura Florence

 

Updated to: March 2024

 

1. General provisions and identification of the vendor

1.1 These general conditions of sale (“General Conditions”) apply to all distant sales of food products and, for Italy only, spirits (“Products” or “Product”), vouchers to be used for the purchase of predetermined menus at the Gucci Osteria da Massimo Bottura Florence (“Vouchers” or “Voucher”) and group or couple experiences, which take place on a predetermined date (“Experiences” or “Experience”) made through the www.gucciosteria.com website (the “Website”) and sold by Gucci Palazzo S.r.l., an Italian company with registered address at via Don Lorenzo Perosi 6, 50018 Scandicci (FI), number of register of incorporation and Fiscal Code 02339430486, telephone number +39 055 7592 7038 and e-mail address gucciosteriafirenze.shop@gucci.com (“Gucci”). Spirits offered for sale on the Website are sold, outside of Italy, by WinePlatform S.p.A., with registered address at via Visconti di Modrone n. 12, Milan, Italy under the terms and conditions of WinePlatform S.p.A.

1.2 The sale of Products Vouchers and Experiences under these General Conditions is only available to consumers (“Clients” or “Client”), being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18, for their personal use. Consequently, by placing an order on the Website, Clients agree and warrant that they do not make the relevant purchase in connection with any dealings or transactions with entities or individuals under UN, US or EU sanctions or to be brought back to North Korea, Russia, Bielorussia or Syria.

 

2. Information on Products, Voucher, Experiences, and their availability

2.1 Information on Products, Voucher and Experiences, together with the relevant price, are available on the Website.

2.2 Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Product and their characteristics as mentioned on the Website.

2.3 In no case Gucci shall be liable for errors occurred due to failure of the Client’s connection to the Website.

 

3. Pricing

3.1 The prices of the Products, Voucher and Experiences are indicated on the Website and are inclusive of all applicable taxes and charges. Delivery costs, if required, shall be added to the price of the Products, and will be indicated separately in the order summary.

3.2 Gucci regularly verifies that prices displayed on the Website are correct; however, Gucci cannot guarantee the absence of errors. If an error in the pricing of a Product, Voucher or Experience is detected, Gucci shall refuse the order and offer the Client the opportunity to purchase the Product Voucher or Experience at the correct price.

 

4. Execution of the Contract

4.1 The essential characteristics and the price of each Product, Voucher or Experience are displayed on the Website. The information displayed on the Website does not represent an offer by Gucci.

4.2 Before submitting an order through the Website, Client shall carefully read these General Conditions.

4.3 Sending of the order constitutes a proposal to purchase the selected Products, Voucher or Experiences regulated under these General Conditions and binding for the Client, with no prejudice to the withdrawal right under Section 7. The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Products or Vouchers.

4.4 For Experiences, once received an order proposal from the Client, Gucci will send an email to the Client containing an order summary and, in particular, information on: (i) the essential characteristics of the Experience ordered; (ii) the relevant price; and (iii) payment methods.

4.5 The order proposal and the Client’s data related to that order proposal will be kept by Gucci for the period required by applicable legislation, as provided under the privacy policy.

4.6 An order proposal may be refused by Gucci within 30 days of receipt of the same. In that case, no consideration shall be due by the Client to Gucci.

Gucci may refuse an order proposal in the following events (by way of example but without limitation):

(i) the Products are not available; or

(ii) a reported, or suspected, fraudulent or illegal activities, including suspected purchases for commercial purposes; or

(iii) the Client has not fulfilled his/her obligations deriving from a prior contract executed with Gucci.

4.7 The contract between Gucci and the Client is executed upon receipt by the Client of the acceptance by Gucci of the order proposal (“Order Confirmation“). The acceptance (or the refusal) by Gucci shall be sent to the Client via e-mail at the address provided by the Client in the order proposal.

4.8 In case of unavailability of one or more of the Products, the Client will receive an email duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.

4.9 The Order Confirmation will include a summary of the essential characteristics of the purchased Products, Voucher or Experiences, a detailed indication of the price and means of payment, information on delivery charges, if any, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for the Experiences,  the address to which complaints may be addressed, information on support services and a copy of these General Conditions.

4.10 Once the Order Confirmation is sent to the Client, the order cannot be cancelled or modified. Dispatched Products can however be returned as set out in Article 7 below.

 

5. Method of payment

5.1 Payment of the price of the Products and Vouchers included in the order proposal and the relevant delivery charges, if any, shall be made by the Client by the payment methods indicated on the Website. Payment of the price of the Experiences shall be made by the Client by credit card or by bank transfer. If the payment is made by bank transfer, the Client shall send to Gucci, to the email address gucciosteriafirenze.shop@gucci.com, a proof of payment within 24 (twenty-four) hours of the Order Summary being sent. As the purchaser, the Client represents and warrants to have legally obtained the funds used to pay the price of the Products, Vouchers and Experiences included in the order proposal (and the relevant delivery charges, if any) and not to be engaged in any transaction designed to conceal the identity, source or destination of the funds with which the Client pays the price of the ordered Products (and the relevant delivery charges, if any).

5.2 The transactions will be debited from the Client’s credit card only after (i) the credit card data has been verified (ii)the authorization to debit the card has been received from the issuer of the card used by the Client, and (iii) the availability of the Products has been confirmed by Gucci.

5.3 Except as provided for in Section 5.2, no debit shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely cancelled as well.

5.4 Gucci also accepts payments made by bank transfer to the following IBAN code: IT67N0200805351000003374701. All costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation.

5.5 In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the cleared funds received on Gucci’s bank account, in case of bank transfer) within the due deadline (see Section 5.4 above), the contract will not be executed and the order will be cancelled.

5.6 For each order, Gucci shall invoice the Products, Voucher or Experiences by email or by post to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

 

6. Transport and delivery

6.1 The purchased Products shall be delivered by a courier service selected by Gucci (“Courier”) on working days. Products shall be delivered to the address indicated by the Client. Gucci shall not deliver to PO Boxes.

6.2 The Products can be shipped to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

6.3 Except if a force majeure event or unforeseeable circumstance occurs, purchased Products shall be delivered within 30 (thirty) days of the date of the Order Confirmation. In case the delivery has not occurred within the above indicated term, the Client be entitled to repudiate the Contract and Gucci shall, without undue delay, reimburse all sums paid under the Contract.

6.4 At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to:

(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;

(ii) verify that the packaging and its seals are intact, undamaged, not wet or altered in any manner;

(iii)  sign the delivery note; and

(iv)  if requested by the Courier, show his/her ID.

Any damages to the packaging and/or the Products, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Except to the extent permitted under applicable laws, once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel, provided that the Client is entitled to subsequently raise objections in relation to the any other features related to the Products in accordance with the conditions set forth under Article 8 below.

6.5 For orders under 100 (one hundred) Euro, delivery costs shall be paid by the Client. In that case, delivery costs shall be shown separately in the Order Summary. For orders equal to or greater than 100 (one hundred) Euro, Gucci offers complimentary shipping.

6.6 The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Products.

 

7. Right of withdrawal

7.1 In relation to Products and Voucher, the Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date in which the Client (or the representative duly authorized to receive the Products) obtains the physical possession of the Products and in case of partial deliveries, the last Product; for Voucher, from the date in which the Client has received the Voucher by email.

7.2 To exercise the right of withdrawal, the Client shall, within the term mentioned under Article 7.1 send by email:

the withdrawal form attached herewith in Annex 1, duly filled in and undersigned; or

a communication of his/her intention to exercise the right of withdrawal such communication shall include the following information: (i) indication of the Products or Voucher for which the Client wishes to exercise the right of withdrawal; (ii) order number; and a copy of the invoice to the following address: gucciosteriafirenze.shop@gucci.com.

7.3 Within 14 (fourteen) days of the communication of withdrawal (sent pursuant section 7.2), the Client shall return the purchased Products to Gucci at the address indicated on the return label provided by Gucci and using the delivery method indicated by Gucci. Other means of return are excluded. The Products shall be returned in their original condition, unaltered, undamaged and in their original sealed packaging. Gucci will not accept returns of Products which packaging has been opened. For Vouchers, no return will be required, unless the Client has requested the delivery of the physical Voucher, in which case, the Voucher shall be returned according to this Article 7.3.

7.4 Gucci shall reimburse all payments received from the Client, including the costs of delivery borne by the Client, if any, within14 (fourteen) days of the day on which Gucci has received the Products back, or the Client has supplied evidence of having sent back the Products, whichever is the earliest. Reimbursement shall be executed by Gucci using the same means of payment as the Client used for the initial transaction. Reimbursement of a Voucher for which the return is not required will be made within14 (fourteen) days of the day of the communication sent by the Client pursuant to Article 7.2.

7.5. The Client cannot exercise the right of withdrawal in relation to Experiences that have a predetermined date, pursuant to article 59, 1, lett. n) of the Italian Legislative Decree n. 206 of 6 September 2005 (“Consumer Code”).

 

8. Lack of conformity

8.1 If a Product sold by Gucci has manufacturing defects or an alleged lack of conformity, the Client will contact Gucci at the following address: gucciosteriafirenze.shop@gucci.com.

8.2 The Client has the right to have the Products brought into conformity, free of charge, by replacement. If the replacement is impossible, the Client has the right to obtain the cancellation of the contract. The Client loses these rights if fails to notify Gucci of the lack of conformity within 2 (two) months of the date on which the Client detected such lack of conformity, unless in case of perishable Products which are subject to a shorter expiration, in which case Gucci shall be notified within the relevant shorter deadline. In any event, actions intended to assert a lack of conformity not maliciously concealed by Gucci shall automatically lapse 26 (twenty-six) months after the delivery of the Products.

8.3 In the event the Client is seeking the Products to be replaced due to lack of conformity pursuant to this Section 8, delivery costs for returning the Products to be replaced shall be borne by Gucci, as well as any costs related to the delivery to the Client of the replacing Products.

 

9. Specific rules for the sale of Experiences

9.1 Experiences are couple or group leisure activities which occur on a specific date. Gucci organizes one Experience per month, that can be purchased by the Client until 7 (seven) days before the date on which the Experience will take place.

9.2 Experiences can be activated only upon reaching the minimum number of 2(two) participants. If the minimum number of participants is not reached 7 (seven) days before the date on which the Experience will take place, the Experience will be cancelled, and Gucci will inform the Client by email and will refund the purchase price within 7 (seven) days of the cancellation using the same means of payment as the Client used for the initial transaction.

 

10. Specific rules for the sale of Voucher

10.1 Clients can purchase a Voucher to be used at the Gucci Osteria da Massimo Bottura Florence. Content and price of the Vouchers are communicated on the Website from time to time.

10.2 After having purchased a Voucher, the Client will receive it by email in electronic format (pdf). Vouchers are not nominative and can be used within 6 (six) months of being issued, upon reservation and, thus, subject to availability at the Gucci Osteria. If the Voucher is not used within 6 (six) months of being issued, the value of the Voucher will not be refunded.

10.3 The Voucher cannot be converted into cash, nor can it be credited to credit cards or bank accounts.

10.4 Gucci shall not be liable in case of loss, theft, destruction, or unauthorized use of the Voucher. In case it is lost or stolen, the Voucher cannot be replaced by Gucci with another one of the same value.

 

11. Intellectual property rights

11.1 The “Gucci” trademark, the set of figurative and and/or shape marks present in the Products, the relevant packaging, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Gucci America Inc. for the United States and Guccio Gucci S.p.A for the other countries.

 

12. Applicable law and competent jurisdiction

12.1 These General Conditions and, therefore, the contracts executed with the Clients, shall be governed by and will be interpreted in accordance with Italian laws.

12.2 The disputes arising out of or relating to these General Conditions shall be submitted to the territorial jurisdiction of the competent courts of the place of residence or domicile of the Client. Alternatively, the Client can decide to access to the platform for alternative extra-judicial resolution of disputes provided by the European Commission, available on the website http://ec.europa.eu/odr.

 

13. Contacts

13.1 For further information and assistance with distant purchases, the Client may contact Gucci at: gucciosteriafirenze.shop@gucci.com.

 

Annex 1

Withdrawal Form

[fill in and return this form only if you want to withdraw from the contract]

 

by e-mail: gucciosteriafirenze.shop@gucci.com

 

Subject: Declaration of withdrawal

 

I hereby notice my withdraw from the contract of sale of the following Products or Voucher:______________________________________________________________________ ______________________________________________________________________________ ____________________________________________________________________

 

ordered on ________________________________¹ and (if applicable) received on ___________________________________________².

 

Accordingly, I return this/these Product/s at my own expenses to Gucci, at the address indicated by Gucci, within 14 days from the date of this notice.

 

Please make the reimbursement of the returned product/s using the same method of payment used for the purchase.

 

_______________________________________³.

For any communication related to this notice, you can contact me at:

– Name and last name: _________________________________⁴

– Address: ___________________________________________⁵

– Phone number: ______________________________________⁶

– E-mail: ____________________________________________⁷

 

1 Specify for every Product the code number of the product as reported on the invoice.

2 Insert the date of the order.

3 Insert the date of the receiving of Products/Voucher in case of the right of withdrawal is exercised after the receiving of the products in relation to which you want withdrawal.

4 Please write in block letters.